Frequently Asked Questions

Everything you need to know about your Hoss Boot Company experience.

What is the standard shipping timeframe for my order?

We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

Does Hoss Boot Company offer a warranty on its footwear?

Yes, we stand behind our craftsmanship. All Hoss boots come with a 6-month limited warranty against manufacturing defects in materials and workmanship from the date of purchase.

How do I return or exchange a pair of boots that don't fit?

We offer a 30-day return policy for unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label for an exchange or a full refund.

Are your safety-toe boots ASTM certified?

Absolutely. All of our safety-toe footwear is tested and certified to meet or exceed current ASTM F2413 standards for impact and compression resistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How should I care for my leather boots to ensure they last?

We recommend cleaning your boots with a damp cloth to remove dirt and applying a high-quality leather conditioner every 3-4 months to prevent drying and cracking.